I used this company twice within a month, and both times my experience was great! The first time was to replace my failing hot water heater. They were here within several hours after I talked to Cadi in the office, and we had hot water by noon that day! The second time was after our furnace stopped working. Once again, after talking to Cadi in the office, a technician named Steve was at my house within an hour and a half! He diagnosed the problem and told me they would get the part needed, and someone would be there the next morning to fix the issue. He also went back to the shop and brought three of the company space heaters back to my house to get us through the night! No charge, just an added service. The next morning, a different technician was here bright and early, and fixed the problem. This company is top notch in my book, and their prices are reasonable. I have already referred several friends and family to them, and will continue to do so.